List and read CSM cases

List Customer Service Management cases and read their fields.

When to use this pattern

• You're syncing CSM cases into an external ticketing or reporting system
• You're building customer-facing status views on top of ServiceNow cases

Required values

Value	Description
Case filters	Optional query parameters narrowing which cases you get

Example

package main

import (
	"context"
	"fmt"
	"log"

	servicenow "github.com/michaeldcanady/servicenow-sdk-go/v2"
	"github.com/michaeldcanady/servicenow-sdk-go/v2/credentials"
)

func main() {
  // Step 1: Authenticate and initialize the client
  cred := credentials.NewBasicProvider("{username}", "{password}")

  client, err := servicenow.NewServiceNowServiceClient(
  	servicenow.WithAuthenticationProvider(cred),
  	servicenow.WithInstance("{instance}"),
  )
  if err != nil {
  	log.Fatalf("failed to initialize client: %v", err)
  }
  ctx := context.Background()

  cases := client.CustomerService().Case()

  // Step 2: List cases
  response, err := cases.Get(ctx, nil)
  if err != nil {
  	log.Fatalf("unable to list cases: %v", err)
  }

  // Step 3: Read fields from each case
  list, err := response.GetResult()
  if err != nil {
  	log.Fatal(err)
  }

  for _, c := range list {
  	number, err := c.GetNumber()
  	if err != nil {
  		log.Fatal(err)
  	}
  	short, err := c.GetShortDescription()
  	if err != nil {
  		log.Fatal(err)
  	}
  	if number != nil && short != nil {
  		fmt.Printf("%s — %s\n", *number, *short)
  	}
  }
}

Tips

• Case models are typed — GetNumber(), GetShortDescription(), GetState(), GetPriority() — no generic field unwrapping needed.
• Post creates a case; ByID(...).Put updates one.

Next steps

• Case API reference
• Read customer accounts